Technical Administrative Assistant

We are looking for new team members to join our growing Operations team 

Purpose
Within the Operations Team, the Technical Administrative Assistant provides general operational and administrative support to the Ashbury business, maintains the product database and workflows, and liaises effectively with staff, customers and third parties.

 

Responsibilities
• Providing operational and administrative support for the Ashbury business.

• Working alongside Operations Manager, ensuring an efficient workflow and operation of the Ashbury Technical Teams.

• Providing excellent customer and supplier support including management of the Ashbury Support inbox- ensuring that stakeholders receive knowledgeable and timely responses to queries.
• Providing status updates on product lines that are progressing through Ashbury process.
• Managing and maintaining the accuracy of business databases.
• Completing daily Specification Submission download from client’s specification databases and updating Ashbury’s internal database (Central Square).
• Communication with suppliers to ensure that responses to Specification accuracy checklists are received.
• Communication and escalation to client’s technical contacts for any suppliers that do not follow required timelines.
• Providing daily reporting on submission of specifications to Ashbury.
• Facilitating and attending Daily Operational Reviews to identify key priorities, issues and areas for improvement.
• Ongoing review of Operations processes to identify improvements and drive efficiency
Abilities & Skills
• Effective communication with stakeholders at all levels
• Proactive, positive, enthusiastic – demonstrating a “can do” attitude.
• Friendly, approachable and flexible.
• Ability to work effectively as part of a team and well as independently.
• A strong knowledge of Microsoft Office
• An ability to quickly learn new systems and processes.
• Excellent organisational and problem-solving skills.
• Committed to providing an outstanding level of service at all times.